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PRIVACY NOTICE

INTRODUCTION

This is bulk™’s privacy notice.

bulk™ respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

• IMPORTANT INFORMATION AND WHO WE ARE

• THE DATA WE COLLECT ABOUT YOU

• HOW IS YOUR PERSONAL DATA COLLECTED

• HOW WE USE YOUR PERSONAL DATA

• DISCLOSURES OF YOUR PERSONAL DATA

• INTERNATIONAL TRANSFERS

• DATA SECURITY

• DATA RETENTION

• YOUR LEGAL RIGHTS

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how bulk™ collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to any newsletters or publications, purchase products from any or take part in competitions.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

bulk™ is the trading name of Sports Supplements Limited which is the controller and responsible for your personal data (collectively referred to as “bulk™”, “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, please contact our Data Protection Officer using the details set out below.

CONTACT DETAILS

Our full details are:

Full name of legal entity: Sports Supplements Limited (trading as bulk™)

Full title: Data Protection Officer

Email address: dpo@bulk.com 

Postal address: Unit 1, Gunfleet Business Park, Brunel Way, Colchester, Essex CO4 9QX, UNITED KINGDOM

Telephone number: 0800 085 2950

We are registered with the ICO under the registration number ZA774895.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 29/01/2021 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details.

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website, products and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not explicitly collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). 

However, we do collect information that could be used to infer Special Categories of Personal Data about you. This includes details that you provide us with when you select your account preferences. Please know that we will not use these preferences to make any inferences about Special Categories of Personal Data about you. These details will only be used to provide you with product recommendations that we think you will like. You have complete control over whether to disclose this information, we do not require it to be provided in order to have access to our website or submit an order for one of our products.

Please note that if you provide us with this information, we will process it on your explicit consent. You can withdraw this consent at any time, by updating your account preferences or by Contacting us to request that we stop processing such information.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

• apply for our products or services;

• create an account on our website;

• subscribe to our service or publications;

• request marketing to be sent to you;

• enter a competition, promotion or survey; or

• give us some feedback.

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

• Third parties or publicly available sources. We may receive personal data about you from or describe personal data to various third parties as set out below:

• Technical Data from the following parties:

(a)  Google Analytics, which allows us to understand how visitors are interacting with our website, and to allow us to optimise the site to drive better performance.

(b)  Criteo, Emarsys, Facebook, Affiliate Window and Google which use targeting cookies to track referrals from other sites.

(c)  Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will rely on the following lawful bases to ensure that your personal data is process lawfully:

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us.

Compliance with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Consent means processing your personal data where you have provided freely given, specific, informed consent to the processing.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. 

You have the right to withdraw consent to marketing at any time by Contacting us.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

CAN YOU BE REMOVED FROM OUR MAILING LIST?

bulk™ will send you special offers and promotions by post, email, SMS and RCS when you are an existing customer or where (in the case of a new customer), you have consented to receive such promotions. If you do not want to receive offers and promotion by email, you can unsubscribe here. We will endeavour to remove you as quickly as possible but it may take time to fully remove you from our email mailing list so you may receive one or two more emails. If you do not want to receive offers and promotions by post, SMS or RCS, let us know at hello@bulk.com. Our brochures are printed in advance so it can take time for the process to be complete, so it is likely that you may receive one further brochure.

CAN YOU RE-SUBSCRIBE TO OUR MAILING LIST?

If you have previously asked us not to send offers but have changed your mind please let us know by emailing us at hello@bulk.com.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

• Specific third parties listed in paragraph 3 above.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

• Service providers acting as processors who provide a range of services on our behalf e.g. IT and system administration services; email marketing services; website and product review services.

• Our network of couriers who help us deliver our products.

• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

• HM Revenue & Customs, regulators, law enforcement and other governmental authorities based in the United Kingdom and elsewhere who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If you would like further information about transfers of your personal data to third parties please Contact us.

THIRD PARTY PAYMENT PROCESSORS

We use the following third party payment processors to process payments made to us:

Klarna

Their privacy notice can be viewed at: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy.

Paypal

Their privacy notice can be viewed at: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. 

DNA TESTING KITS

Our DNA Testing Kits are provided by a third party called GenePlanet. While these products are branded as bulk™, we do not process any Genetic Information (as defined by GenePlanet) relating to you. Any Genetic Information, as derived from samples, or otherwise provided by you, is collected and processed by GenePlanet.

You can find further information on how they process personal data, and the security measures they apply, by visiting their website and reading their privacy notice (https://geneplanet.com/privacy-policy) and data privacy statement (https://geneplanet.com/data-privacy). 

bulk™ will not process any additional categories of personal data as part of this product offering.

6. INTERNATIONAL TRANSFERS

Some of the external third parties that we transfer personal data to are based outside both the United Kingdom (UK) and the European Economic Area (EEA). We will only transfer your personal data outside of the UK/EEA where it is required to process your order, or in order for us to fulfil the purposes that we have documented in the table above.

Whenever we transfer your personal data outside of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 

• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. 

Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data outside of the UK/EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How do you protect the information you hold about me on your internal systems?

We protect you privacy in several ways:

• Access to customer account information is limited to those who need access for the performance of their job.

• We use full login and password controls on our system.

• All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.

• All calls are recorded and monitored for training and security purposes.

• Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can email us at hello@bulk.com.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: please see the Request erasure section below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Have more questions? Submit a request

If you wish to exercise any of the rights set out above, please Contact us.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated on the status of your request.

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. GENERAL

bulk™ website (“Website”) is intended only for consumers wishing to order bulk™ products (“Products”). The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. bulk™ reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.

bulk™ is a trading name of Sports Supplements Ltd, Company No. 05654661, VAT No. GB 254 5648 84, registered at Unit 1, Gunfleet Business Park, Brunel Way, Colchester, Essex CO4 9QX.

2. PLACING YOUR ORDER

2.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address. 

2.2. You may place an order by:

2.2.1. filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button

bulk™ will not accept orders placed in any way other than those listed above.

2.3. When you place your order, bulk™ will issue you with a Web Order Number. bulk™ will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. bulk™ may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.

2.5. If bulk™ accepts your order, we will notify you of our acceptance by issuing an order confirmation. bulk™ will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.

2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website.

3. SUPPLY OF YOUR PRODUCTS

Subject to these terms and conditions, bulk™ will supply to you the Products indicated on your order confirmation.

4. PRICES

4.1. All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.

4.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

5. PAYING FOR YOUR PRODUCTS

5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

5.2. You must pay in the currency as indicated on your invoice.

5.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. bulk™ will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If bulk™ does not receive such authorisation we shall inform you accordingly. bulk™ reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.

6. DELIVERY OF YOUR PRODUCTS

6.1. bulk™  will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by bulk™ are best estimates only and bulk™ shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by bulk™ 

6.2. Title to and risk of loss in your Products will pass to you on delivery of the Products

6.3. Upon delivery of the Products to the carrier bulk™ will send you a confirmation of shipment by email provided you have indicated an email address on the order form or by post.

7. ADDITIONAL TERMS FOR THE SUPPLY OF DNA TESTING KITS

7.1. Where you have purchased a DNA Testing Kit and you have received this, you will need to register your DNA Testing Kit on the following portal: www.dna.bulk.com (“Portal”).  In order to register your DNA Testing Kit, you will be required to provide your DNA kit code, name, address and email address.  

7.2. Once you have registered your DNA Testing Kit, and you have completed the swab in accordance with the enclosed instructions, please return your DNA Testing Kit to bulk™ using the supplied self addressed envelope.

7.3. When your results are available, you will be notified by email at the email address provided when you registered your DNA Testing Kit on the Portal and you will be able to access your results via the Portal.  If you have not received your results within 30 days of sending your DNA Testing Kit to bulk™, please contact us via hello@bulk.com.

8.4 See paragraph 12.3 below for data protection information on the DNA Testing Kit. 

8. EXCHANGES, RETURNS AND REFUNDS

8.1. You may return the Product to bulk™ or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened or consumed. 

Although you will have to pay the cost of returns, the refund will include the full value of both the product and the outbound shipping costs.

If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at bulk™ request be returned with the product purchased. bulk™ reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.

8.1.1. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please contact bulk™ via hello@bulk.com or via the live chat function on our site between 09:00 and 17:00 Monday – Friday. 

8.1.2. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:

1. You inform bulk™ within fourteen (14) working days from the day after the goods are delivered; and

2. You have proof of purchase (i.e. order number / identification)

Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure

8.2. Steps to Follow to Claim a Refund: (i) Cancellation can be exercised in writing or any other durable medium, either by emailing us at hello@bulk.com or by writing to bulk™ Customer Service, Unit 1, Gunfleet Business Park, Brunel Way, Colchester, Essex CO4 9QX.

(ii) before returning any Product(s) it is helpful if you check check that you have:

1. Used appropriate packaging;

2. Clearly displayed the returns address;

3. Sealed the packaging securely.

(iii) Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.

9. WARRANTY

9.1. bulk™  - branded Product Warranty bulk™ warrants the Products as stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by bulk™ not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law bulk™ hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

9.2. Non bulk™ -branded/Third-party Products For non bulk™ branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to bulk™  by email.

9.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.

10. BULK™ LIABILITY

10.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

10.2. Save as set out at paragraph 10.3 below, there are no warranties, conditions or other terms that are binding on bulk™ regarding the supply of Products except as expressly stated in the contract.

10.3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, bulk™ will not be responsible for ensuring that the Products are suitable for your purposes

10.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

10.5. SUBJECT TO CLAUSE 10.4 bulk™ WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. bulk™ MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO bulk™ IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

10.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 8.

11. CONTACTING BULK™ ONLINE SHOP YOU CAN CONTACT BULK™ :

• By using the e-mail on hello@bulk.com

• Using our live chat function on the website

12. DATA PROTECTION

12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

12.2. When you contact us, place your order or otherwise share your personal data with us, bulk™ will store, use and otherwise process the data collected from you as a controller in accordance with the bulk™ Privacy Policy which is available here. We ask that you read our Privacy Policy in full. 

12.3 If you purchase and use the DNA Testing Kit, as referenced in paragraph 8 above, we will store, process and use personal data belonging to you that is necessary to be able to provide you with the DNA Testing Kit and with the results generated by using the DNA Testing Kit (the Results). The personal data that we will process in connection with your purchase and use of the DNA Testing Kit will include basic information about you, such as your name and contact details. It will also include health information about you, for example, the genetic data contained in the swab sample you provide us with[, as well as your ethnicity information that is revealed in the Results]. 

12.4 If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from bulk™ or exercise any of your rights please follow the procedure explained in the Privacy Policy.

13. CIRCUMSTANCES BEYOND REASONABLE CONTROL

bulk™  will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

14. DISAGREEMENTS GOVERNING LAW AND JURISDICTION

bulk™ will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

15. GENERAL

15.1. Neither bulk™ failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such terms.

15.2. The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

16. SPECIAL TERMS FOR LOYALTY POINTS / STORE CREDIT

16.1. Loyalty Points / Store Credit You may from time to time be awarded Loyalty Points as a result of your interactions with the web site, whether uploading reviews, recruiting new customers or simply by making purchases. These points may be converted to Store Credit, at our discretion.

1. bulk™ will award points based on activities made in good faith. bulk™ reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement.

2. Store credit has no monetary value outside its use within the website. Store credit may only be redeemed against future purchases from the website.

3. bulk™ may from time to time, at its own discretion, review loyalty point /store credit exchange rates, the time period of validity, maximum points or any other terms of the offer. bulk™ will contact all users in the event that any such changes are made.